Reschedules & Cancellations – Cancellations and reschedules can be made up to 24 hours before your appointment. Cancellations and reschedules made with less than 24 hours notice will be subject to a 50% cancellation fee. We appreciate as much advance notice as you are able to provide.
Late Arrivals – If you arrive late, your session will be shortened with respect to subsequent appointments or obligations. You will be responsible for the full scheduled service fee. Clients more than 15 minutes late without communication by phone, text or email will be considered no-shows.
No-Shows – No-Shows will be charged the full-service fee for the missed appointment. This fee may be refunded at our discretion in emergency circumstances.
Illness – Massage therapy is not appropriate while ill or contagious. Please reschedule your appointment as soon as you become aware that you are ill or contagious. If within 24 hours of your appointment, please contact us and the cancellation fee will be waived at our discretion.
Sexual Misconduct – Sexual innuendo, language and actions are not appropriate at any time before, during, or after treatment, and are grounds to terminate service and refuse future treatment. If your session is terminated, you will be responsible for the full service fee.